This Refund Policy forms part of, and is incorporated by reference into, the Terms of Service between the User and Kly and Beyond Limited. It governs cancellations and refunds in respect of subscriptions to the Somea Online service.
The Service is provided on a subscription basis. The User selects a Monthly or Annual plan and pays the applicable fee via M-PESA for the corresponding period.
The User may cancel a subscription at any time. Cancellation prevents further charges; access continues until the expiry of the period already paid for. No penalty applies to cancellation.
Change of mind: as access is granted immediately for the entirety of the paid period, the Company does not provide refunds in respect of a period already paid on grounds of change of mind. The User may cancel to prevent the subsequent charge.
Billing errors: where a charge has arisen in error — including a duplicate charge, a payment that failed to activate the applicable plan, or a technical failure attributable to the Company — the Company shall, upon verification, correct the error, including by refunding any genuine erroneous charge.
Payment without access: where an M-PESA payment has succeeded but the corresponding plan has not activated, the Company shall, upon verification, activate the plan or refund the payment.
Refund or correction requests shall be submitted to ops@someaonline.com together with the User's registered telephone number and the relevant M-PESA transaction details. The Company aims to respond within three (3) business days.
Nothing in this Policy limits or excludes any right available to the User under the applicable consumer protection laws of Kenya.